I am a Temprite customer and recently had a maintenance visit to service by AC units on May 11. The technician’s name was Brandon. I wanted to let you know that Brandon offered excellent customer service and technical knowledge. The maintenance visit went very smoothly, and Brandon was able to explain everything to me very patiently in an easy going manner. Brandon diagnosed some items that could cause problems with my AC units in the future and helped fix those items.
This isn’t the first time I’ve been impressed with the technicians from Temprite. It’s technicians like Brandon that keep me coming back to renew my maintenance contract each year. I certainly plan on doing so for 2019.
I don’t normally take time out to send an email like this commending a particular technician as I am pretty hard to impress, but Brandon did such a great job that I felt I needed to notify Temprite’s senior management team. Kudos to Brandon and to Temprite for offering terrific service at a fair price!
Just wanted to say your technicians that were at my house yesterday, Steve and Brian, did a terrific job, considering the temperature in my attic. They were very courteous, efficient and knowledgeable. I thank them for their hard work and professionalism!
We had water coming down from our attic when our AC ran for any length of time. Mike from Temprite came out and not only fixed the issue (blocked pipe work) he also managed in the attic for an hour in +100F weather. He explained the way the system was supposed to drain to me patiently and even checked our external units. Given how much water finally did drain out I am just grateful we got temprite out as otherwise I would be looking at repairing ceilings. A+ work and customer service. Tiffany who we scheduled with was also v polite. Thank you Temprite!
I just had Temprite to my house to check out my AC and they sent a very polite young man out to do the job. I had this company sent to me from my home contract American Home Shield and am very pleased and will use them in the future. Thank you Temprite!
Technician was on time, courteous, knowledgeable and helpful..would recommend to neighbors and use again.
Temprite installed a humidifier at my house. In the past, they have made repairs on the furnace and air conditioning. I have used them many times over the past years. I have found all of their technicians to be very professional. They explain the issue and the best options. Recently, Joe and Gary installed a humidifier at my house. They Did a great job!
I loved the service. The scheduling department worked with me to pick a date and time that worked best for me. The technician was very knowledgable and knew what he was doing. I will definitely use you guys again in the future.
The technicians were very knowledgable and professional. Scheduling was even more accommodating with my schedule. Very pleased.
Service technician was excellent and he went above and beyond expectations. Thank You!
We have had Brian come to our house to service our heating system in the past and have always found him to be knowledgable and always able to diagnose and correct the problem. He clearly explained the service contract we recently signed with you and fully checked out the A/C system for the summer season. Also, he is truly an asset to your heating company and should be commended for always providing excellent customer service and the ability to make any necessary repair. Thank you.
I received your letter, asking me to tell you about my experience with your company. In the world of customer service and business, people will always take the time to write if their experience is a bad one, but never for the good.
This is the exception to the rule. On 6/2/12, your tech Brian, was dispatched to my condo, as a result of a Groupon purchase. My A/C was not blowing completely cold, and Brian assessed my A/C unit.
Brian was honest, professional and made me feel comfortable. I have had other companies look at my A/C unit and they were like used car salesman. Not only was Brian honest, but he took pictures to show me step by step what he did. He even took pictures of the measurements before and after my unit was filled with freon and leak sealant. Brian was also very patient with my questions, even those that I repeated. Brian did not rush at all. He took his time to make sure that the job was done properly. He was VERY fair and reasonable with his price quotes. He got my unit back up to par for a VERY reasonable price. I will be even more thankful during the next few days, when the expected heat wave arrives.
I am sure that all of your techs are knowledgeable and courteous, but I will always request Brian, should the need arise in the future. Not only will I continue to rely on your company for my future needs, but I have already recommended you to my friends and family.
I can’t praise Brian enough. Please see that he gets a nice raise!
James C. Toner
Just wanted to let you know that our recent service by Brian was just what we expected. Brian has been servicing our a/c and furnace for past two years and we have been very happy with his work. He knows his work and he is friendly and courteous. Our experience with the scheduling department has always been satisfactory.
We recently recommended you to our friends who subsequently took out a service contract and I believe they have an appointment with Brian for tomorrow morning. I hope they will be as pleased with your service as we are.
Dave, I had two recent problems and your company was great. My heat went out during last week’s freeze and your girl in the office was wonderful and we had Mike here within two hours. He fixed it immediately. Thank goodness and I found him to be knowledgable, courteous and a nice guy. Also, last week, my humidifier went and again your girls in the office were accommodating and Joe was here just like the other day. He too was knowledgable, courteous and a nice guy.
I am a new customer and am more than happy with the service I received. I will recommending you to my friends.
A few years ago, my husband and I bought a new house and needed to replace the air conditioning unit. My husband usually deals with these kinds of things, but with a new house and all the responsibilities, I had to help out. So I called Temprite, Heating and Cooling, to get information about scheduling and pricing for a new unit. I had passed their building many times on Adelphia road in Howell. Both the secretary and the technician were very patient with me, and explained the process clearly to me. They were very helpful. We scheduled an appointment that worked with my busy schedule and when the technician arrived he explained in more detail what was going to be done and about how long it would take. They made me feel very comfortable with an important purchase that I knew nothing about. They were very reasonable and friendly too! I would recommend them to my best friend, actually I have, and others too!
Thanks, Maddalena from Freehold
I have a home warranty for various systems in my home. I called my home warranty company when I was experiencing problems with my Heating System
at the end of October. The company sent Temprite, Heating and Cooling to my home. When the call was dispatched, I was immediately contacted by their secretary who scheduled the appointment. She worked within the hours that worked best for me and was overall very professional and flexible. When the technician arrived during the scheduled window of time, he reviewed with me my covered charges to ensure I was aware of items that may not be covered as well as the required deductible. He fixed the problem with the heat very quickly and was very knowledgeable, and professional. He discussed with me the issue with the heating system, how he fixed it, and suggested some preventative maintenance for the future. I would certainly ask for this company again in the future.
Thanks, Elizabeth from Freehold
Fast and Friendly! I called my home insurance company to get my AC fixed and got a call back from Temprite right away. The lady was very nice but they were very busy as it was one of those 100+ degree days. Then she called me back and told me there was a technician in my area that finished a different job early! He came over and fixed my AC fast and it worked great the rest of the summer! If my heat goes out I am asking my insurance to send these guys! A++++ service and friendly people!
Thanks, Joseph from Lincroft
We were about to leave for vacation when we discovered our heat would not turn on. Temprite came right away and got the heat working again. Sal kept our dogs and dog sitters warm while we were away. Excellent work job, great service!
Thanks, Rich from Freehold